Refund policy

We always refund or fix

• A failed payment: nothing is charged. If your bank shows a pending amount, it drops off on its own.
• Charged but not delivered: if a paid pack or upgrade did not arrive, first open the page again; it finishes without a second charge. If it still has not arrived after 10 minutes, we deliver it or refund the charge.
• Charged twice for the same thing: we refund the extra charge.
• A charge you did not make: contact us straight away and we look into it with Pentagon.
• Misprinted or damaged merch: reported within 14 days of delivery, we replace it.

What we do not refund

• A pack once it is opened, or an upgrade once it is delivered: you have already received it.
• Not liking the Gunnies you rolled. Rolls are random at the published odds, and you see them before you pay to open the rest.

Unspent Points

Points you bought and have not spent stay on your Pentagon account for your next roll. To ask for a refund of unspent Points, contact us within 14 days of buying them; we review each request.

How to ask

Use the support form or message us on Discord. Quote the email you used and the pack or certificate number shown on the page. Refunds go back to the card you paid with.

The full terms are in the terms of sale.